We are an essential service that will remain operational throughout the COVID-19 Pandemic. We are proactively recruiting to meet the needs of our clients during this time.

Program Assistant : Intake Team. Permanent Full Time - QLD

Apply now Job no: 498922
Employment type: Full Time
Location: Brisbane
Categories: Child, Youth & Family

  • Attractive remuneration including salary packaging & monthly RDO
  • Work for one of Australia's largest social purpose organisations
  • Due to COVID-19 we are currently working from home until further notice

Public Health Orders require people working in this position to be vaccinated (minimum 2 doses) against COVID-19. 

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The purpose of the Program Assistant (Intake Team- Child, Youth & Family) is to actively support the Program Manager/ Coordinator in the referral process of clients, the review of client’s services, program related administrational tasks and the management of the client data base.

This position is being offered as permanent full-time working remotely from home. This position can be based anywhere in QLD.

Key Responsibilities

  • Assist in the delivery of programs that facilitate service user’s development of social networks and inclusion in
  • community activities.
  • Monitor the changing needs of service users and provide information and contribute to the adaptation of LWB services as required to meet these needs.
  • Provide active support to Carers by telephone or face to face as needed.
  • Review all direct support documentation as required on each shift to fulfil the functions of the role and provide support to other team members as required.
  • Build a positive team environment and provide role modelling and on the job support.
  • Attend internal and external stakeholder meetings as appropriate or requested by the Coordinator or Manager.
  • Attend, participate and contribute to team meetings and supervision.
  • Support and promote the work of Life Without Barriers, maintaining a positive image of the organisation in accordance with level of position.
  • Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.
  • Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements.


Skills & Experience

  • Tertiary qualifications in the health or welfare field and/or relevant experience.
  • Demonstrated ability to establish rapport and collaborate effectively with service users, their families and/or groups from a strength-based culturally appropriate perspective to achieve positive outcomes.
  • Demonstrated ability to develop positive relationships with a broad range of internal and external stakeholders.
  • Ability to use initiative and to work both individually in supporting service users and as part of a team.
  • Ability to maintain service user privacy and confidentiality.
  • Established problem solving and conflict management skills.
  • Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents.
  • Reference and suitability clearance/s required by legislation and these clearance/s maintained throughout employment.
  • Current Driver Licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Monthly RDO
  • Salary packaging tax benefits 
  • Opportunity to work for one of Australia’s largest social purpose organisations
  • Excellent career development opportunities


How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is midnight 27th January 2022.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)



Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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