Careers

About the Organisation
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not for profit you will provide leadership for the operational and business support functions to the to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opportunity not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the Executive Director, Aged Care, you will provide strategic and operational leadership across VIC, TAS, SA & NT Aged Care services. You will lead Managers and multidisciplinary teams to develop strong leadership capability and accountability to the Aged Care Quality Standards while partnering with the Practice Policy and Assurance and Business Partners to continue to strengthen practice and service delivery.

We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Melbourne with flexibility to work from home.

Key Responsibilities

• Lead and embed a culture of service excellence, safety and continuous improvement.
• Identify and implement innovative business development strategies that drive sustainable growth and service diversification across VIC, SA, NT & TAS.
• Develop and embed mechanisms for continuous improvement to capture customer service metrics, seek feedback and refine processes.
• Drive workforce growth and retention by creating an environment of engagement, continuous learning, and professional development.
• Provide oversight on compliance with policies & processes, the Strategic Plan, State business plans and the relevant statutory regulations, funding agreements and accreditation standards.
• Ensure consistent quality standards that align with relevant legislation and funding agency expectations, ensuring every client receives exceptional care.
• Collaborate effectively within a partnership model to ensure quality service delivery, governance, and financial sustainability with agile HR management.
• Oversee operational budgeting to ensure cost-effective growth, balancing program expansion with fiscal discipline.

Skills & Experience

• Degree in Human Services or equivalent demonstrated expertise through relevant experience.
• Exceptional people leadership that has cultivated a unified team culture grounded in shared accountability, high-performance standards, and collaborative cohesion.
• Extensive background in community services, managing large programs for vulnerable communities.
• Proven track record in budget management, governance, and risk oversight in complex environments.
• Experience growing teams and programs to enhance service delivery for vulnerable Australians.
• Current Driver Licence.

Benefits

• Senior leadership opportunity within a national social purpose organisation
• Newly created role due to growth and Quality Standards commitment
• A values-driven, purpose-led culture

How to Apply
Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at recruitment@lwb.org.au 

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight 8 April.