Careers

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a rewarding opportunity to support young people aged 14–25 to engage in the Skilling Queenslanders for Work Youth Skills Program (Thrive). As a Case Manager, you will work alongside young people to build confidence, develop skills, and support their journey into education and employment.

You will provide person-centred case management, helping young people overcome barriers to participation, develop individualised education and employment plans, and connect with training, community supports, and real-world opportunities. This role is community-focused and relationship-driven, requiring strong engagement, motivation, and a genuine belief in the potential of young people.

You will manage a caseload and work collaboratively with internal teams, external stakeholders, and community partners to achieve positive outcomes.

This position is offered as a Full-Time 12-month Max term Contract and located in our Toowoomba office. 

Key Responsibilities

• Build strong, trusting relationships with young people, supporting them to identify and achieve their goals
• Develop and implement individualised Education and Goal Plans focused on employment and training outcomes
• Support young people to engage with Registered Training Organisations (RTOs) and complete courses
• Provide practical support to overcome barriers (e.g. transport, identification, financial stability, licences)
• Deliver and coordinate soft skills development (e.g. job readiness, CV writing, interview skills, life skills)
• Apply trauma-informed and strengths-based approaches, including motivational interviewing and crisis intervention techniques
• Engage with families, community organisations, and government services to support holistic outcomes
• Facilitate group activities, peer connections, and community-based engagement opportunities
• Maintain culturally safe practices, particularly when working with Aboriginal and Torres Strait Islander young people
• Collaborate with Youth Justice, Corrections, and other services to support referral pathways
• Participate in on-call roster as required

Skills & Experience

• Relevant tertiary qualification in Social Work, Social Science, Psychology, Human Services or similar (or equivalent experience)
• Demonstrated experience supporting young people to achieve education and employment outcomes
• Experience in case management, mentoring, or coaching young people with complex needs
• Understanding of the impacts of trauma and ability to apply trauma-informed practices
• Strong ability to build rapport and engage young people in a meaningful and strengths-based way
• Experience working collaboratively with multiple stakeholders, including community and government services
• Ability to manage competing priorities and work autonomously
• High level communication, influencing and relationship-building skills
• Current unrestricted driver’s licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check and a Working with Children Check.

Benefits

• Be part of a supportive Community of Practice
• Monthly rostered day off
• Salary packaging tax benefits

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Joelene at recruitment@lwb.org.au. Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight Wednesday 8th April.