Careers

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

As a member of the Digital Transformation Office, you will partner with our Disability & Mental Health services and/or Child, Youth & Family Services teams to work on large transformation system projects.

This is a maximum term full time contract through to June 2027 and can be located in either Sydney or Newcastle (or anywhere in between). You can work from home or one of our offices, wherever you work best, however, you may be required to travel Sydney or Newcastle or other regional offices occasionally for in person collaboration.

Key Responsibilities 

• Lead the discovery, mapping, and analysis of current state Level 2 and Level 3 processes across practice areas to be prioritised.
• Facilitate co-design workshops with practitioners, leaders, system functional consultants and subject matter experts to identify pain points, inefficiencies, and compliance risks.
• Proactively identify opportunities for simplification, standardisation, automation, and risk reduction.
• Apply Lean Six Sigma, human centred design, and continuous improvement methodologies to redesign and uplift future state processes, highlighting the ‘points of transformation’ i.e. where the uplifts are occurring.
• Identify measurable benefits associated with process optimisation for each ‘point of transformation’.
• Build strong business relationships to ensure process optimisation is business led and practitioner informed, noting that most engagement will be virtual/online.
• Communicate complex process concepts in clear, accessible language to support decision making at Executive and program governance levels.
• Facilitate cross functional alignment on future state workflows and operating models in the business as part of the Digital Transformation agenda.
• Support change management activities by providing process clarity, training inputs, and communication messages on ‘points of transformation’ to inform change narratives.

Skills & Experience:

• Tertiary qualifications in business, human services, business process analysis, process engineering, or a related discipline.
• Demonstrated experience in process analysis, optimisation, or business improvement roles.
• Proven experience designing Level 2 and Level 3 processes using Lean Six Sigma or equivalent methodologies.
• Experience facilitating virtual workshops with frontline practitioners, leaders, and technical teams.
• Experience articulating specific, metricated business and technology benefits arising from process optimisation.
• Experience translating business processes into system requirements or architectural inputs.
• Strong experience producing high quality process artefacts and documentation.
• Strong stakeholder engagement and facilitation skills.
• Excellent written and verbal communication skills, including the ability to present to executive and program audiences.
• Ability to work collaboratively across business and ICT teams.

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

Benefits

• Join a team that encourages innovative thinking
• Challenging position working in a modern, best practice ICT environment
• Excellent tax benefits & monthly rostered days off
• Work from home or our Newcastle or Sydney office

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact recruitment@lwb.org.au 

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight 15 February 2026.