Careers

Manager, Practice & Quality Improvement

• Work for a leading social purpose organisation
• Make an impact on quality and service improvement for young people in care
• Option for Hybrid role, work from home and/or any LWB office nationally

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The Manager, Practice & Quality Improvement is a newly created position designed to provide leadership and expert advice across all areas of Out of Home Care practice, leading the development of innovative practice solutions with a focus on continuous improvement and ensuring assurance across the four lines of assurance: Operational, Systems, Risk, and Regulatory Assurance.  

This role will lead a multi-disciplinary team to ensure and assure best practice that aligns with our values, strategic priorities, national practice standards, and regulatory requirements enabling frontline staff to ensure the Young People we support are provided with “great service through great practice”.

Reporting to the Director for Practice, Child Youth & Family Services, this is a permanent full-time opportunity that can be located at any of our LWB offices nationally with flexibility to work remotely from home and your local office.

Key Responsibilities

• Work in partnership and collaboratively with the Directorate leadership team to ensure quality and consistency of practice nationally across Child Youth & Family Services
• Lead, influence the development and implementation of a culture of service excellence and continuous improvement, working to embed the standards, behaviours and strategies bringing about lasting practice improvements across services.
• Lead, coach, mentor and develop the Practice and Quality Improvement team to enable them to achieve outcome and support the organisation to maintain high quality services.
• Drawing on co-design principles, model and implement a culture of continuous improvement focusing on systems and processes which will improve outcomes for the people we support, address identified deficiencies or risks, and simplify service delivery for frontline staff.
• Lead and contribute to the effective planning, design and implementation of Practice and Quality projects and initiatives and proactively monitor overall progress, applying root cause analysis and other methodologies to resolve issues and where required, initiate corrective actions.
• Provide strategic oversight and practice leadership of the management and delivery of services and ensure compliance with LWB policies and procedures, relevant regulatory requirements, and accreditation standards.
• Develop and manage a risk-based internal audit program aligned to key requirements in legislation, contracts, standards, process, and other obligations. 
• Actively identify, analyse, report, and mitigate any risks and systemic issues that may impact on the achievement of objectives. 

Skills & Experience

• Tertiary level qualifications in business, management, quality, Human Services or relevant field
• Extensive experience in Quality Management, standards, accreditation, governance, audit, risk and compliance in the community services sector.
• Demonstrated knowledge of and experience in implementing evidence informed practice models and systems to improve services.
• Advanced and proven problem-solving skills, and ability to think laterally and strategically.
• The ability to build, influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, other Business areas, funding bodies and government agencies. 
• Experience managing a dispersed network of professionals/managers and fostering effective, high-performing teams focussed on achieving team goals
• Demonstrated written communication skills for the creation of reports, correspondence and other material.  
• Demonstrated commitment to the care and protection of service users
• Strong verbal communication skills and presentation ability.  

Benefits

• We are an organisation that champions diversity, inclusivity, and equality
• Join Australia’s leading and largest social purpose organisation
• Support quality care within Out of Home Care and Family Services
• New role - joining a dynamic, national team
• Salary packaging benefits
• Monthly rostered days off

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact tracy.dallas@lwb.org.au

Applications close midnight on Sunday 16^th February 2025