Careers

About the Organisation
Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role
Reporting to the Director, National Complaints and DMH Safeguarding you will be responsible for monitoring all high-risk client incidents and events at a national level. You will interface with Directors within the Disability, and Mental Health business unit as well as other internal stakeholders to ensure appropriate and timely actions are undertaken in the management of and response to high-risk client incidents and events.

Working in partnership with the National Safeguarding Unit’s (NSU) Senior Leadership team, Office for Special Counsel and Client Services Directors, you will oversee safeguarding practice reviews to ensure best practice for the management of critical events whilst ensuring proactive safeguarding learnings are shared with the broader Disability & Mental Health directorate.

This is a permanent full time position, location is flexible.

Key Responsibilities

• Actively manage and monitor high risk client events and incidents, provide support to the relevant Client Services Director to enable timely and appropriate responses.
• Monitor, oversee and proactively manage from a safeguarding & assurance perspective that all safeguarding commitments and/or quality improvements are actioned, implemented and embedded within Client Services
• Management of high-risk external reviews and assurance that recommendations are implemented locally and captured in national uplift initiative and/or service improvement plans
• Review and monitor client event trends and provide support and advice in the implementation of corrective actions.
• Manage protracted high-risk complaints, request for information concerns, and complex high risk client death reviews
• Assess and analyse client events to assist in the determination of appropriate responses & supports in accordance with policy, procedure, and legislative requirements.
• Provide timely reporting and analysis to Executive Directors and Director, National Complaints and DMH Safeguarding on a regular basis.  
• Analysis of all high risk matters to proactively prevent recurrence at both a local and national level
• Partner with the Office of Special Counsel to manage client and organisational risk when preparing responses for external regulatory bodies and stakeholders
• Maintain regular communications with key internal stakeholders in relation to client event response and outstanding actions

 Skills & Experience

• Relevant tertiary qualifications
• Current Driver’s Licence        
• Demonstrated experience in the management of, and response to client incidents and events in the disability services sector
• Safeguarding expertise as it relates to disability sector, national & jurisdictional regulation
• Knowledge of complaints and client event management procedures, policies and legislative requirements
• Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes
• Proven leadership experience and the ability to guide, support, develop, advise and collaborate with staff in a large organisation.
• Experience and application of high level personal and professional ethics and procedural fairness.
• Knowledge of complaints and client event management procedures, policies and legislative requirements.
• The ability to work collaboratively with a range of stakeholders including peers, senior leaders, and other internal stakeholders.
• Excellent written communication skills for the creation of reports, correspondence and other material.
• Proficient ability in the use of the Microsoft Office suite of programs

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Permanent full time position, location is flexible
• Salary packaging and monthly RDO
• Work with skilled professionals to enhance the lives of the people we support

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au
  
Applications close at midnight on Monday 27^th January 2025.