- Flexible working arrangements
- Competitive salary + 11.5% Super
- $15,900 annual salary sacrifice + $2600 annual meal & entertainment card
- Monthly RDO
- Work for one of Australia's largest social purpose organisations
About the Organisation
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
About the Service
Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.
Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.
At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.
Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.
About the Role
Life Without Barriers invites applications for the role of Regional Operations Manager, National Immigration Support Service (NISS). The purpose of the Regional Operations Manager, National Immigration Support Service position is to lead, manage and mentor Service Delivery Team/s across a specific area. This includes accountabilities for all operations and team/s performance in an allocated region including operational budgets, contractual compliance, and management of external relationships and reputation, while complying with the relevant regulatory framework/s i.e. DHA policies and safeguarding practices.
The incumbent is responsible for fostering strong relationships with the relevant key stakeholders to ensure successful service delivery, an environment focused on achieving client outcomes, adherence to contractual and legislative requirements, and successful financial performance.
The incumbent is responsible for resolving and responding to organisational/ client related matters both strategically and immediately as they occur.
This permanent full-time position, with options for both office (Parramatta) and home-based work arrangements, accommodating a balanced work-life integration while contributing to a vital cause.
About You
You are a seasoned professional with substantial experience in operational management and team leadership, ideally within the humanitarian sector. Your strategic planning skills, advocacy for CALD communities, and dedication to enhancing clients' settlement journeys are exemplary.
Key Responsibilities
- Lead and manage Service Delivery Team/s across allocated region to provide services aligned with legislation, quality standards and in line with DHA contractual requirements.
- Provide day to day support, direction and mentoring for Teams to achieve business plan outcomes.
- Lead and support inclusion and participation and a commitment to effective service delivery
- Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response.
- Lead, manage and embed systems, processes and procedures to ensure provision of high quality and responsive services that meet program needs
- Implement and monitor processes that measure service effectiveness to continually improve the quality and reliability of supports and service delivery in line with organisational frameworks. Demonstrate, through reporting, the impact of the services provided on the wellbeing of our clients and staff.
- Ensure continuous improvement in the delivery, monitoring and review of client services including the implementation and embedding of effective ongoing feedback processes and ensure this is reflected in all areas of service delivery.
- Give clients a voice by effectively utilising the organisation’s mechanisms for clients to provide feedback.
- Implement, monitor, review and manage operational and administrative systems and procedures to support the effective delivery of programs.
- Identify, explore, support and implement strategic projects to improve client outcomes and service delivery of LWB’s programs and services
- Work actively with networks internal and external to the organisation ensuring effective links with Government departments, service providers, community groups and funded agencies and that the organisation is represented professionally and fairly.
Skills & Experience
- Tertiary level qualifications in Human Services / business, management, or relevant field.
- Demonstrated experience in the management of programs and services for vulnerable people.
- Demonstrated experience in team leadership and management.
- Demonstrated ability to manage services and programs within a budget.
- Demonstrated ability to work with people from diverse cultural backgrounds.
- Demonstrated experience working within a complex, dynamic and high-volume environment, and managing competing priorities and delivering high quality outcomes within agreed timeframes.
- Proven experience in building and managing relationships with key stakeholders from government agencies, accrediting bodies, and NGOs.
- Demonstrated knowledge of community services policy and practice in Australia.
- Working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
- Ability to drive organisation-wide initiatives and strong organisational, planning and prioritising ability.
- Ability to implement national business development and growth strategies.
- The ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies and the media.
- Excellent written communication skills for the creation of reports, correspondence and other material.
- Strong verbal communication skills and presentation ability.
- Proficient ability in the use of the Microsoft Office suite of programs.
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.
Benefits
- Competitive base salary + $17,500 vehicle allowance + 11.5% super
- $2000 annual meal & entertainment card for everyday living expenses (for example, mortgage or rent)
- A mobile phone and laptop
- A rostered day off per month
- Employee Assistance Program
- Opportunity to work for one of Australia’s largest social purposes organisations.
- Ongoing training and development opportunities
- Travel club membership & discounted health insurance
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For confidential enquiries including persons with disability that require application adjustments, contact Zina zina.campbell@lwb.org.au with the subject heading ‘Regional OM – NISS’. Please note: We do not accept applications to this email.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is midnight 6th November 2024.
Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.