We are an essential service that will remain operational throughout the COVID-19 Pandemic. We are proactively recruiting to meet the needs of our clients during this time.

Practice Assurance Business Partner - Child Youth & Family - Full Time Permanent – Location Flexible NSW

Apply now Job no: 497539
Employment type: Full Time
Location: Coffs Harbour & North Coast, Newcastle, Maitland & Hunter, Sydney, Wollongong, Illawarra & South Coast
Categories: Child, Youth & Family, Practice & Quality

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Reporting to the Manager Practice Assurance, you will manage a jurisdictional Practice Assurance team and work closely with our NSW Child Youth and Family teams, the broader Practice Assurance team and other stakeholders to provide assurance that our practice and ways of working with children, young people, their families, and carers meets external regulatory and LWB compliance requirements.  

This exciting and challenging role works within LWBs quality framework which incorporates four lines of assurance: Regulatory Assurance, Risk Assurance, Practice Assurance and Operational Assurance. In this role as the Practice Assurance Business Partner you will closely with our client service teams and other business functions to achieve accreditation and quality management objectives, implement a risk based internal audit assurance program, manage external audit assurance and readiness, risk management, oversight of continuous quality improvement enabling practice excellence and monitoring program-based outcomes to drive better performance.

Key Responsibilities

  • Lead and manage the Practice Assurance Team for the jurisdiction to achieve and maintain quality standards accreditation through a collaborative approach and best practice consistency.
  • Model and lead the culture, systems, and processes to embed standards, behaviours and practices consistent with the Life Without Barriers values, the pillars of practice, work health and safety, policy, contractual and legislative requirements.
  • Monitor, coach, support, motivate and develop team members to deliver to the best of their ability.
  • Work with the broader Practice Assurance team to build a strong service delivery culture that is responsive to the operational and strategic needs of LWB.
  • Provide leadership, drive implementation of process improvement initiatives, and embed a continuous improvement mindset.
  • Provide support and advice to Client Services on quality systems, risk management, legislative compliance, audit assurance and program documentation.
  • Actively monitor, analyse and identify systemic issues, share best practice, and implement systems improvement
  • Develop, implement, and report on agreed plans and performance indicators and monitor ongoing performance.
  • Provide support and advice for client records matters, including system use, archiving, privacy, access to records, documentation.

Knowledge, Skills & Experience 

  • Tertiary level qualifications in Human Services, management, or relevant field
  • Extensive experience in Quality Management, standards, accreditation, governance, audit, risk and compliance in the community services sector.
  • Demonstrated experience developing and implementing quality and risk management systems, business plans and strategies within a large complex organisation.
  • Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes
  • Working knowledge of relevant Child, Youth and Family legislative and regulatory environment 
  • The ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
  • Advanced and proven problem-solving skills, and ability to think laterally and strategically
  • Actively identify, analyse, report and mitigate any risks and systemic issues that may impact on the achievement of objectives
  • Strong written and verbal communication skills and presentation ability.
  • Proficient ability in the use of the Microsoft Office suite of programs
  • Knowledge of CARE, Therapeutic Crisis Intervention or other models of trauma-informed care is highly desirable 

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply 
Include your resume and covering letter, click the apply button and follow the screen prompts. For any enquiries contact
   
Applications close midnight Monday 6th December 2021.

Please note: Mandatory COVID-19 vaccinations may be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment. 

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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