- Flexible working arrangements (Office/Home)
- Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
- Generous salary packaging benefits - up to $18,550 per year, tax free!
- 24/7 management support via our National After-Hours Support Service
As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.
Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.
About the Role
Employment Type: Max-term 12 months,
Attendance: Full Time, 38 hours per week.
Office Location: Milton or Springwood, with flexibility to work from office and home.
About the Service
Our National Immigration Support Service (NISS) provides a broad range of support to people seeking asylum and Refugees who are living in the Australian community.
As an asylum seeker or refugee in Australia, the path to stability can be rocky and we acknowledge the relentless fight for freedoms that some of us take for granted. Life Without Barriers supports people to reach their goals, one step at a time to navigate what can be a complex and challenging system.
Within this stable and agile team, you can play a vital part in enhancing the lives of refugees and asylum seekers in Australia. If you, like us, value inclusivity and respect, this could be the best career move you ever make to truly make a difference. Life Without Barriers is the largest national provider of the Status Resolution Support Service (SRSS), contracted by the Department of Home Affairs.
About the Role
Due to the expansion of our services, nationally, we are seeking further Case Coordinators. The purpose of the Case Coordinator- NISS is to provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence. This role is an intake position, your primary responsibility will be to conduct assessments, gather information, and guide clients through the application procedures to ensure they receive the support they need.
Responsibilities
- Proactively work with clients towards supporting meaningful engagement.
- Assist clients to progress towards their own personal development goals.
- Develop and implement high quality Case Plans which respond to the individual or families changing needs and identified goals.
- Assist clients through referrals to identified support services. Ensure that we meet all expectations of our funding body including meeting all key performance indicators and adhere to all policies and procedures.
- Provide high quality service delivery which will enable clients to connect meaningfully to the community and achieve their goals.
- Plan with the individual to create program and personal goals.
- Conduct comprehensive client assessments to determine eligibility.
- Assist clients throughout the application process to ensure completeness.
- Offer information about existing social services and community resources.
- Advocate for clients and meticulously document interactions.
- Coordinate referrals to supplementary support services as required.
Skills & Experience
- Tertiary qualification in Human Services or related discipline (Diploma level and above).
- Strong case coordination experience in the Human Services sector including conducting needs assessments, developing, and implementing care plans to assist clients with their independent living capacity and to support clients to remain eligible for a program of support when required.
- Demonstrated ability to support individuals, families and/or groups from a strengths-based and culturally appropriate perspective.
- Well-developed written and verbal communication skills.
- Demonstrated skills to undertake comprehensive, high-quality assessments (assessment of financial, health, housing, social, vocational, and educational status).
- Ability to manage clients with complex physical and mental health concerns.
- Maintain a clear understanding of client’s required supports and the treatment plans.
- Ability to build a strong rapport with a diverse range of clients from CALD backgrounds.
- Strong and effective stakeholder management experience.
- Demonstrated understanding of current casework practice for refugee, asylum seeker and CALD clients.
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
Benefits
- An attractive remuneration package will be offered to the successful applicant, including a mobile phone and laptop.
- Salary packaging tax benefits, meal entertainment benefit, novated leasing and more.
- Growing organisation with great career opportunities.
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact us via recruitment@lwb.org.au
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Sunday 10th May 2026.
Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal