Careers

National Manager – Carer Experience

About the organisation

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.

We’re a leading social purpose organisation with 8,000+ staff across 500+ communities nationwide. From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

Ready to make a real impact? Join us.

About the role

We are looking for a strategic and innovative leader to step into the role of National Manager, Carer Experience. In this pivotal position, you’ll drive the implementation of our Carer Strategy, lead a high-performing team and enhance the systems that attract, support and retain our incredible carers in our Family Based Care Services.

You’ll oversee the Carer Experience Team and Central Carer Enquiry Team, working closely with service delivery and corporate teams nationally to champion initiatives that strengthen carer engagement — from peer support and carer events to cutting-edge tech solutions.

As part of our Child, Youth & Family senior leadership team, you'll need to be engaging, forward-thinking, and ready to influence and make an impact across the organisation.

This role can be based from any of our LWB offices nationally, with a hybrid working style, we encourage a positive work/life balance for our employees.

About you

You’re an experienced leader with a background in human or social services, volunteer engagement, or talent acquisition. You're creative, collaborative, and skilled at driving recruitment, retention, and engagement strategies that make a real impact. You thrive in dynamic environments, build strong relationships, and bring a culturally sensitive approach to your work.

Experience:

• Degree in Social Work, Social Science, Psychology or Human Services or other related field
• Significant experience in human services, volunteer management, or recruitment and retention
• A creative approach to marketing and communications, with a focus on engagement strategies
• Strong leadership skills and the ability to influence and drive organisation-wide initiatives
• Proven ability to foster collaborative relationships across internal and external stakeholders
• A progressive mindset with confidence in using technology to enhance systems and experiences
• Culturally respectful practice and a commitment to reconciliation.

Benefits

• Salary reflective of the importance of this role
• Generous salary packaging options
• Benefits include monthly RDO and hybrid work environment 
• Be part of an organisation that champions diversity, inclusivity, and equality
• Discounted private health insurance plus other discounts/benefits through our salary packaging team at Maxxia
• Fitness passport (a discounted health and fitness pass for multiple gyms nationally)

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact tracy.dallas@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close Wednesday 2nd of July 

Successful candidates will be required to clear probity checks including National Criminal History Record Check and relevant state-based child protection checks.