Careers

Regional Operations Manager – National Immigration Support Service (NISS)
Flexible Work | Competitive Salary  |  NFP Benefits  | Monthly RDO

About the Program:
At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia. Through our National Immigration Support Service (NISS), we offer compassionate, culturally safe, and trauma-informed support, helping individuals and families navigate complex systems and achieve their goals.

About the Role:
As Regional Operations Manager, you will lead and manage Service Delivery Teams in your region, ensuring operational and financial performance, compliance, and stakeholder relationships. This full-time position offers options for both office (Parramatta location) and home-based work arrangements, accommodating a balanced work-life, while contributing to a vital cause. 

Key Responsibilities:

• Lead and mentor Service Delivery Teams to meet legislative and contractual requirements.
• Support team growth and provide guidance on complex cases.
• Oversee systems, processes, and service quality improvement.
• Build strong relationships with government agencies, service providers, and community groups.
• Manage budgets and ensure service effectiveness.

About You:
You have significant experience in operations and team management, ideally in the humanitarian sector. You are passionate about supporting diverse communities and improving client outcomes.

Required Skills & Experience:

• Tertiary qualifications in Human Services or relevant field.
• Experience managing programs for vulnerable people.
• Strong leadership, budgeting, and stakeholder management skills.
• Knowledge of community services policies and relevant legislation.

Benefits:

• Competitive salary + $17,500 vehicle allowance
• $2000 annual meal & entertainment card.
• Monthly rostered day off, mobile phone, and laptop.
• Fitness passport (a discounted health and fitness pass for multiple gyms nationally)  
• Ongoing training, Employee Assistance Program, and more.

 
How to Apply 

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For confidential enquiries including persons with disability that require application adjustments, contact tracy.dallas@lwb.org.au with the subject heading ‘Regional Operations Manager – NISS’.  Please note: We do not accept applications to this email.

Applications close midnight Thursday 5th of June