Careers

• Based from Unley with hybrid work arrangement (Office/Home)
• Monthly rostered day off (RDO)
• Generous Employee Benefits- Access to salary packaging, Fitness Passport + More

As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the role

We are seeking a Program Manager to join our National Immigration Support Services (NISS) team. In this role, you will oversee the delivery of essential services to individuals from Culturally and Linguistically Diverse (CALD) backgrounds, including asylum seekers and refugees. This role will have specific responsibility for overseeing the Status Resolution Support Services (SRSS) program.

As Program Manager, you will supervise and mentor a dedicated team, ensuring all services are delivered in compliance with Federal Government legislation, within budget, and tailored to the needs of our clients. Your leadership will be key in developing team capability, acting as a point of escalation for complex issues, and fostering a positive, inclusive team culture.

This is a Permanent Full-Time position based from our Unley office, with flexibility to work from office and home.

Key Responsibilities

• Inspire and support NISS teams to grow through culturally responsive leadership that reflects Life Without Barriers (LWB) values and evidence-based practices.
• Ensure services are delivered in a culturally safe, respectful manner that honours identity, community, and lived experience.
• Promote genuine, culturally appropriate engagement where client perspectives shape support and case planning.
• Maintain high standards in documentation, performance, and adherence to both funding and cultural frameworks.
• Create spaces free from harm, where cultural strengths are recognised, and dignity, respect, and belonging are prioritised.

Skills & Experience

• Relevant tertiary qualification in Human Services or related field, with leadership experience in human services settings.
• Proven ability to work both independently and collaboratively in high-pressure, dynamic environments.
• Strong understanding of refugee, asylum seeker, and migrant support practices, including CALD communities and SRSS program (highly desirable).
• Excellent communication, time management, and analytical skills, with a focus on case coordination.
• An unrestricted driver’s licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and SA Working with Children Check

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Sadna Patel-Thomas via Sadna Patelthomas@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 1st June 2025

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.