Careers

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Working within our Shared Services department, you will be a key functional application administrator, responsible for the administration, configuration, and maintenance of our corporate systems, with a focus on UKG Pro, Kronos WFC, and HRIS. You will be responsible for support (BAU and project), request solutions, problem resolutions, and system development (reports, queries, configuration).

This is a permanent full-time role with flexible location.

Key Responsibilities

• Provide senior functional support and administration for our corporate systems, including Kronos WFC and UKG Pro.
• Provide coordination and expertise for:
  • BAU problems and requests
  • reporting
  • project deliverables
  • system maintenance and updates
  • data integration and migration activities
  • testing, implementation, upgrades
• Manage incidents, problems and requests, and functional issues through to completion within agreed time frames
• Provide functional advice to business on best use of corporate systems, and actively contribute to the ongoing development of Shared Services solutions and systems
• Develop strong relationships with stakeholders (Shared Services, ICT, P&C, Finance, and beyond) to ensure solutions match business requirements, and assist with change management solutions
• Work with the Technical Application Administrators to coordinate user needs, requests, and support
• Work with the external vendors and consultants
•  Document:
  • Functional system administration processes and procedures
  • Change management
  • System diagrams and flows
  • User documentation and training guides
  • Testing (end-to-end, UAT etc.)
  • Project documentation
  • Communications

Skills & Experience

• Experienced as a functional administrator UKG Pro expert, in a medium to large organisation
• Demonstrated in-depth knowledge, skills, and confidence configuring Time & Attendance, Rostering, Award Interpretation and HRIS systems
• Demonstrated experience providing frontline functional user support for HRIS and/or Payroll systems
• Strong experience in using Microsoft Excel to analyse data and reconcile results of system changes
• Experience working with change governance frameworks and protocols, including change implementation and testing, and creating supporting documentation for processes and procedures, testing and training.
• Demonstrated experience in troubleshooting issues quickly, identifying and analysing solutions in a timely manner, and managing competing priorities and delivering high quality outcomes within agreed timeframes
• Confidence engaging with business users to capture issues and business requirements, and ability to work closely with a range of stakeholders including managers, peers, employees, external organisations and service providers
• Exceptional communication skills, including written and verbal, including the ability to lead a workshop or deliver training
• Demonstrated ability to work autonomously to meet deadlines and produce quality work

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Join one of Australia’s largest social purpose organisations
• Permanent full time role, with flexible location
• Excellent tax benefits & monthly rostered days off

How to Apply
Please include your resume and cover letter in one document. Click ‘Apply’ and follow the prompts. For any inquiries or assistance with adjustments, please contact Debbie Neil at recruitment@lwb.org.au.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

  
Applications close at midnight on Sunday 27th April 2025.