Operations Manager (Intensive Therapeutic Care). Permanent Full Time - Far Northern NSW / Ballina

Apply now Job no: 500860
Employment type: Full Time
Location: Coffs Harbour & North Coast, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Perth
Categories: Child, Youth & Family

About the Organisation 

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role 

This is an exciting opportunity for an experienced leader with a strong passion for supporting the permanency goals of children and young people within the child protection sector.

With a focus positive outcome for the children and young people, you will lead our operational teams in Northern NSW to deliver quality care and support under the frameworks of CARE and Therapeutic Crisis Intervention (TCI) care models, ensuring that we appropriately respond to the changing needs and goals of those under our care

This Permanent Full-Time role can be located flexibly, within a 1.5 hours’ drive of our Ballina office. Regular travel to our home locations throughout Northern NSW will be a requirement of this role, and an annualised vehicle allowance will be provided.

Whether you love the beach, river, mountains or hinterlands, the growing Northern NSW region is uniquely beautiful and offers a lifestyle like no other. Experience this and more, with relocation assistance available for this opportunity.

Key Responsibilities  

  • Lead and support teams, modelling a culture of excellence and accountability that supports positive outcomes aligned to aspirations of children & young people, Life Without Barriers’ values and our contractual requirements.
  • Manage the delivery of multidisciplinary client services teams and ensure the local area complies with corporate policies & processes, the Strategic Plan, business plan and the relevant statutory regulations, funding agreements and accreditation standards
  • Maintain and develop positive and professional working relationships with key stakeholders and partners to contribute to achieving key outcomes for children and young people.
  • Manage programs within approved budget
  • Ensure a consistent standard of quality in accordance with regulations prescribed in relevant legislation and funding agency standards.
  • Act as a senior escalation point to ensure the appropriate management and prevention of risks and issues arising in the course of service management in accordance with policies and procedures
  • Carry out delegated duties for authorising and reviewing business decisions, resolving complex issues, managing risks and relationship maintenance and building.
  • Participate in an on-call roster as required 

Skills & Experience 

  • Relevant bachelor’s degree within Human Services or a related discipline
  • Current Australian drivers’ licence 
  • Significant experience in the leadership and management of multi-site, multi-disciplinary programs and services for vulnerable people within a budget
  • Demonstrated experience working in Out of Home Care preferably with Intensive Therapeutic Care or other residential experience
  • Working knowledge of the NSW Permanency Support Program
  • Demonstrated experience working with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people
  • Ability to manage competing priorities and to deliver high quality outcomes within agreed timeframes


  • Do work that matters at one of Australia’s largest social purpose organisations
  • Generous Salary Packaging benefits - $15,900 per year, tax free!
  • Monthly rostered day off & annualised vehicle allowance provided 

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

Successful candidates will be required to clear probity checks including National Criminal History Record Check, NSW Working with Children Check and consent to be placed on the NSW Residential Care Workers Register.
How to Apply 

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Kristy Crowe at recruitment@lwb.org.au  

Applications close at midnight on Sunday 11th December 2022

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA) 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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