We are an essential service that will remain operational throughout the COVID-19 Pandemic. We are proactively recruiting to meet the needs of our clients during this time.

Operations Manager, Intensive Therapeutic Care Program (ITC) - Full Time Permanent - Lismore & Far North Coast

Apply now Job no: 498646
Employment type: Full Time
Location: Lismore & Far North Coast
Categories: Child, Youth & Family

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Reporting to the Regional Director – ITC North/South, you will manage a team of caseworkers, house managers, and therapeutic specialists. In this role, your days will be varied with a focus on programs, budgets, human resources, and stakeholder management. To be successful in this role you will need to be able to provide leadership to your team in the areas of focusing on client outcomes, quality, standards, social impact growth, and performance of services. Ideally, you will have a Community Services background with some experience within the Child, Youth and Family sector.

This is a permanent full-time role Lismore, Far North Coast, and surrounds.

Key Responsibilities

  • Inspire a culture of accountability and excellence by modelling and leading the required work environment to:
    • Drive client outcomes that align with LWB values and contractual requirements
    • Ensure achievement of internal and external KPIs
    • Ensure responsible financial management of services
    • Lead a therapeutic approach that provides stable and ongoing support to children and young people throughout their care journey
    • Contribute to the Operations Manager leadership team
    • Develop and support the implementation of systems and processes to drive efficiencies and embed standards
    • Drive best practice service delivery in both areas of responsibility and across the business
    • Ensure regulatory compliance across all facets of practice and performance
  • Manage the delivery of multidisciplinary client services teams and ensure the local area complies with corporate policies & processes, the Strategic Plan, business plan, and the relevant statutory regulations, funding agreements, and accreditation standards
  • Develop and maintain local operational and administrative systems and procedures to support the effective management of programs
  • Act as a senior escalation point to ensure the appropriate management and prevention of risks and issues arising in the course of service management in accordance with policies and procedures.

Knowledge, Skills & Experience

  • Tertiary level qualifications in Human Services, Community Services or related discipline
  • Significant experience in the leadership and management of multi-site, multi-disciplinary programs and services for vulnerable people
  • Demonstrated experience working in Out of Home Care preferably with ITC or other residential experience
  • Demonstrated experience in team leadership and management
  • Demonstrated experience managing services and programs within a budget
  • Demonstrated experience working with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people
  • Experience in Community Services

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Monthly Rostered Day Off
  • Tax benefits through salary packaging
  • Laptop and iPhone
  • A rare opportunity to make an impact and a difference in people’s lives

How to Apply 

Include your resume and covering letter, click the apply button and follow the screen prompts. For any enquiries contact Sarah Bruitzman @ sarah.bruitzman@lwb.org.au 
Applications close midnight Thursday December 16th 2021

Please note: Mandatory COVID-19 vaccinations may be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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