Program Manager

Apply now Job no: 493170
Employment type: Full Time
Location: Wollongong, Illawarra & South Coast
Categories: Child, Youth & Family

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

A Program Manager opportunity is now available to join our Wollongong team on a permanent full-time basis. As the Program Manager you will oversee and manage our Intensive Therapeutic Care program to ensure smooth operation, compliance, and a high quality of care of clients as determined by their service eligibility while also providing subject matter expertise and professional leadership to the team.

Key Responsibilities

  • Develop, lead and manage intensive therapeutic care teams
  • Manage staffing levels across teams and all conduct or disciplinary related matters
  • Manage single or multiple programs compliant with legislation, standards, contractual requirements and internal policies
  • Champion and model therapeutic practices in-line with the ITC and Care models
  • Ensure delivery of program services in accordance with program budgets, business plans and in line with client needs and plans
  • Develop and maintain operational and administrative systems and procedures to support the effective management of all programs
  • Promote and maintain positive relationships with a multidisciplinary team
  • Develop relationships with internal and external stakeholders
  • Communicate and act in ways that are consistent with Life Without Barriers Values of Responsive, Imaginative, Courageous, Respectful and Relationships
  • Provide an environment free of abuse, harm and exploitation for people we support

Skills & Experience

  • A degree qualification in Human Services or similar
  • Demonstrated experience of working in a leadership/management role in a human services organisation
  • Ability to lead multiple teams towards therapeutic goals
  • Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
  • Demonstrated experience working in a dynamic, high volume work environment


  • Opportunity to work for one of Australia's largest social purpose organisations
  • Car, monthly rostered days off and salary sacrificing
  • Career progression opportunities and training provided

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact

Applications close at midnight Sunday, 17 November 2019

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

Back to search results Apply now Refer a friend

Share this:

| More