Operations Manager - Child, Youth and Family

Apply now Job no: 492767
Employment type: Full Time
Location: Cairns & Far North
Categories: Child, Youth & Family

  • Relocation assistance available 
  • $135k package (incorporates base salary + vehicle allowance + super)
  • Office located in Cairns


About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.


About the Role

Based at our office in Manunda, we have a rare, brand new opportunity for an experienced Operations Manager to lead and support the service delivery and growth our Child, Youth and Family program in Cairns. This is an addition to our already amazing team of OMs.

This role will suit someone who is highly motivated, strategic and able to quickly grasp and respond to local needs. You will have experience in the senior management of out of home care programs. You will use your business acumen and interpersonal skills to engage and work with multiple stakeholders, as well as promote LWB as a quality service provider.  

Working in line with the CARE model you will strive to enhance the lives of young people in a residential setting, intensive foster care & Next Step After Care, incorporating a therapeutic, trauma informed approach within the daily structure and purposeful programming.

There is a strong emphasis on leading your team to provide a secure base for our young people within the home, liaising with culturally appropriate services, and providing opportunities for the young people to connect with the culture in which they identify within.

Skills & Experience  

  • Degree qualification in Human Services or related discipline.
  • Significant management experience in a similar program (Intensive Foster Care and/or Residential).
  • Demonstrated understanding of Child Protection policies and framework.
  • Familiarity with TCI and the CARE principles will be highly regarded.
  • A demonstrated commitment to the care and protection of children and young people.
  • Demonstrated experience in team leadership and development.
  • Advanced interpersonal/communication skills, including verbal, written and negotiation.
  • Demonstrated ability in time management and organisational skills.
  • Well-developed problem solving skills.
  • Ability to use initiative, think laterally and strategically, and meet deadlines and produce quality work under pressure.
  • Demonstrated ability to work with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people.
  • Ability to manage issues, risks and contentious matters.
  • Current Drivers Licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.


  • $135k package (incorporates base salary + vehicle allowance + super)
  • Excellent salary sacrificing tax benefits.
  • A mobile phone, laptop, on-call roster allowance.
  • A rostered day off per month.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For confidential enquiries including persons with disability that require application adjustments, contact michelle.clark@lwb.org.au with the subject heading 'Operations Manager - Cairns' or call 0472 878 367.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is the 3rd November 2019.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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